Shipping policy

Delivery Timeline

• Products are normally delivered in 4–6 working days after dispatch. 

• For remote or hard-to-reach areas, delivery can take up to 9–10 days. 

• If an item is out of stock, the dispatch date could be 15–20 days.

Delivery Area

• They deliver within India only.

• International shipping is not available currently.

Payment & Charges

• Prepaid orders are shipped with a flat shipping rate. 

• Cash On Delivery (COD) is available With Partial Payment option.

If You're Not Home for Delivery

• If you’re not available at the time of delivery, the courier will try again after 48 hours. 

• If it's not delivered on the second attempt, the parcel is returned to East Coast’s warehouse. 

• For a re-delivery, you’ll likely have to pay re-delivery charges. 

Damaged or Missing Items

• When you receive the parcel, make a video while opening to document the condition.

• If it's damaged, refuse to accept the parcel and send an email within 24 hours to eastcoastcycles.in@gmail.com. 

• If they can’t pick up the damaged parcel, you may need to send it back yourself. 

• You must return the parcel within 7 days for them to resend (if available) or issue a credit note. 

Return / Exchange Policy

• They do not offer refunds for non-defective items. It’s exchange only. 

• If you want to exchange, you need to do it within 7 days of delivery. 

• For exchanging, you may have to pay re-shipping charges + any difference in price. 

Order Tracking

• After dispatch, they will send you an email with tracking information. 

• You can track your parcel on the courier partner’s website, via My Account → My Orders on East Coast’s site. 

Contact for Shipping Issues

• If there is a problem (non-delivery, wrong item, damaged), you can email: eastcoastcycles.in@gmail.com

• Their toll-free number: 1800-571-9627.